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Airline Customer Support

  • Toll Free

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    Contact Travel Agent

    Call us for Quick Flight Booking and Support

  • Toll Free:
    1-805-754-2915
    Other Customer Support Numbers

    - Reservations: 1-800-367-5320
    - Hawaiian Miles: 1-877-HA-MILES (1-877-426-4537) (Monday to Friday, 7:00am - 4:30pm HST)
    - Cargo: 1-877-446-5288 (Monday to Friday, 8:00am - 5:00pm HST)

    Disclaimer

    Though above information is verified by our Team, These numbers are subject to change without prior notice by Hawaiian Airlines. If you are not able to get through any of the above number , Please reach our team to report the same.

    Hawaiian Airlines
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    Policies

    Hawaiian Airlines' baggage policy

    It depends on the type of ticket you have purchased, your destination, and your Hawaiian Miles membership status. Here are some general guidelines:

    Carry-On Baggage:
    - Each passenger is allowed one carry-on bag and one personal item (such as a purse or laptop bag) free of charge.
    - The carry-on bag must fit in the overhead bin or under the seat in front of you and must not exceed 22 x 14 x 9 inches (56 x 36 x 23 cm) or 25 pounds (11 kg).

    Checked Baggage:
    - The checked baggage allowance and fees depend on your ticket type, destination, and Hawaiian Miles membership status. You can check your specific allowance on the Hawaiian Airlines website or by contacting their customer service.
    - The maximum weight limit for each checked bag is 50 pounds (23 kg), and the maximum size is 62 linear inches (157 cm) (length + width + height).

    Overweight and Oversized Baggage:
    - Fees apply for bags that exceed the weight or size limits. The fees also depend on your ticket type, destination, and Hawaiian Miles membership status.

    Special Items:
    - Fees may apply for special items such as sports equipment, musical instruments, and pets.
    - The rules and fees for special items also depend on your ticket type, destination, and HawaiianMiles membership status.

    Hawaiian airlines Pet Policy

    Hawaiian Airlines allows pets to travel in the cabin or as checked baggage, depending on the pet's size, breed, and destination. Here are some general guidelines for Hawaiian Airlines' pet policy:

    In-Cabin Pets:
    - Only cats and dogs are allowed to travel in the cabin, and they must be at least 15 weeks old and fully weaned.
    - The pet and carrier must not exceed a combined weight of 25 pounds (11 kg) and must fit under the seat in front of you.
    - The fee for an in-cabin pet is $85 each way for interisland flights and $125 each way for North America and international flights.
    - Only one pet is allowed per passenger, and a maximum of four pets is allowed per flight.

    Checked Pets:
    - Hawaiian Airlines allows dogs, cats, and birds to travel as checked baggage.
    - The pet and carrier must not exceed a combined weight of 70 pounds (32 kg) and must meet the airline's size requirements.
    - The fee for a checked pet is $60 each way for interisland flights and $225 each way for North America and international flights.
    - Hawaiian Airlines only accepts checked pets on nonstop or direct flights.

    Service Animals:
    - Service animals are allowed to travel with their owners free of charge. The animal must be trained to perform a specific task for the owner's disability.
    - Emotional support animals are not recognized as service animals by Hawaiian Airlines and are subject to the same pet policies and fees as other pets.

    It's always a good idea to check the Hawaiian Airlines website or contact their customer service for the most up-to-date and accurate information about their pet policy.

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