Frontier Airlines Customer Support

Frontier Airlines

Frontier Airlines is a major ultra-low-cost U.S. airline headquartered in Denver, Colorado. It operates flights to over 100 destinations throughout the United States and 31 international destinations, and employs more than 3,000 staff. The carrier is a subsidiary and operating brand of Indigo Partners, LLC, and maintains a hub at Denver International Airport with numerous focus cities across the US.

Frontier Airlines was created by Frederick W. "Rick" Brown (a United Airlines pilot), his wife Janice Brown, and Bob Schulman, the latter two having worked at the original Frontier Airlines (1950–1986).[18] In 1993, Continental Airlines was scaling back flights from Denver's Stapleton International Airport, and the three proposed a charter airline named AeroDenver Travel Services to fill demand on international routes, potentially in partnership with Condor Airlines.

As of February 2023, Frontier Airlines operates an all-Airbus A320ceo and A320neo family fleet composed of the following aircraft: Airbus A320-200, Airbus A320neo, Airbus A321-200, Airbus A321neo, Airbus A321XLR

Albuquerque, Aspen, Billings, Boise, Bozeman, Colorado Springs, Durango, El Paso, Fargo, Grand Junction, Hayden/Steamboat Springs (seasonal), Jackson Hole (Seasonal), Kansas City, Oklahoma City, Omaha, Rapid City, Salt Lake City, Tulsa, and Wichita. Most cities were also served by mainline Frontier jets however Lynx provided the only Frontier service to Aspen, Billings, Bozeman, Colorado Springs, Grand Junction, and Hayden.

At 19″ wide, the middle seats in the airline's Airbus 321s and A320s are wider than the window and aisle seats and, as of July 2015 when the airline began installing them, are the widest middle seats of any airline in the U.S. The A321ceo and A321neo, utilized on longer flights, features industry-standard seat pitch of 30"-32".

The airline uses a seat pitch of only 28″-29", the tightest seat pitch of any airline in the United States, on their A320ceo and A320neo, typically operated on shorter flights. Main cabin seats are "pre-reclined" by the airline and there are no televisions mounted at any of the seats in order to save weight.

Frontier Airlines Pet Policy

Frontier Airlines has a pet policy that allows passengers to bring small dogs and cats on board for a fee. Only a limited number of pets are allowed on each flight, and they must be able to fit comfortably in a carrier under the seat in front of the passenger. Some restrictions and requirements apply, such as the need for a health certificate and specific carrier dimensions. It's important to check Frontier Airlines' website for the most up-to-date information on their pet policy before traveling with a pet.


Frontier Airlines Baggage Policy


Frontier Airlines' baggage policy is unique compared to other airlines. Each passenger is allowed to bring a personal item such as a purse, backpack, or small item for free. However, carry-on bags and checked bags are not included in the ticket price and must be purchased separately. The cost for carry-on bags and checked bags varies depending on factors such as when the baggage is purchased and the size of the bag. Passengers can purchase baggage online before arriving at the airport, at check-in kiosks, or at the ticket counter. It is important to note that purchasing baggage at the airport can result in higher fees.


Frontier Airlines has a strict baggage weight limit for both carry-on and checked bags. Carry-on bags must not exceed 35 pounds and checked bags must not exceed 50 pounds. Fees increase for bags that exceed the weight limit, and passengers may be required to pay overweight and oversize fees if their bags exceed the maximum dimensions. Additionally, Frontier Airlines charges a fee for each additional bag beyond the first checked bag, and fees increase for bags checked at the airport versus those purchased online.


To avoid any surprise fees or issues at the airport, passengers are encouraged to familiarize themselves with the baggage policy before they travel. Frontier Airlines provides detailed information about its baggage policy on its website, including a baggage calculator to help passengers estimate the cost of their baggage. It is important to note that some items, such as sports equipment and musical instruments, may require special handling and additional fees. Passengers should check the airline's website or contact customer service for more information on these types of items. Overall, Frontier Airlines' baggage policy is designed to help keep ticket prices low while allowing passengers to customize their travel experience based on their individual needs.